Doha Festival City, Qatar’s premier destination for shopping, dining, and entertainment, has achieved a remarkable double victory by securing two prestigious awards – “Best Shopping Mall Qatar 2023” and “Best Customer-Friendly Shopping Destination – Qatar, 2023.” These accolades highlight the mall’s unwavering commitment to brand excellence and customer satisfaction.
The “Best Shopping Mall Qatar 2023” award, presented by Brands Review Magazine, recognizes Doha Festival City’s unique blend of luxurious shopping, diverse dining options, and cutting-edge entertainment offerings. With its 470 retail outlets featuring global brands and attractions like the Middle East’s first Angry Birds World, the mall has become a pioneer in digital innovation with its Virtual Mall, offering an immersive 3D digital shopping experience that seamlessly bridges the physical and digital realms. This dedication to providing a seamless and distinctive customer experience has set Doha Festival City apart as a deserving recipient of this prestigious award.
On the other hand, the “Best Customer-Friendly Shopping Destination – Qatar, 2023” award from the Global Brand Awards celebrates the mall’s relentless focus on customer satisfaction, as evidenced by consistently positive reviews and high satisfaction scores. Doha Festival City’s commitment to sustainability, demonstrated by its GSAS Design & Build 3-star certification, and its ongoing engagement with the community through various corporate social responsibility initiatives further exemplify its customer-centric approach.
Robert Hall, General Manager of Doha Festival City, expressed his gratitude for receiving these two significant awards in the same year. He emphasized the importance of excellence and customer-centric service and thanked Brands Review Magazine and the Global Brand Awards for these recognitions.
Doha Festival City has consistently received accolades and introduced groundbreaking initiatives. Its innovative branding, dedication to quality, trustworthiness, and active community involvement have positioned it as a distinguished player both nationally and internationally.
As Doha Festival City looks ahead, it remains committed to innovation, excellence, and community engagement. These awards not only acknowledge past achievements but also signal the brand’s ongoing progress and commitment to delivering outstanding experiences.
Doha Festival City, the ultimate destination for fashion, dining, and entertainment in Qatar, offers a diverse range of offerings, including renowned brand names in retail, exclusive dining options, a state-of-the-art fitness center, and world-class entertainment attractions. The mall’s commitment to providing innovative digital options, including free Wi-Fi and digital wayfinding, enhances the customer experience.
Doha Festival City’s dedication to safety includes thorough disinfection treatments, robust cleaning and sanitization operations during trading hours, and the installation of 127 hand sanitizing stations at commonly touched areas.
The mall’s exceptional offerings and commitment to customer satisfaction have earned it recognition, including the 2020 Travelers’ Choice Award by Tripadvisor, placing it in the top 10% of the hospitality sector worldwide based on Tripadvisor reviews.
