DCK Group, a prominent UK-based jewellery and accessories retailer, has chosen Centric Planning from Centric Software to enhance its merchandising, planning and forecasting operations. The platform offers integrated, AI-driven enterprise solutions that support the entire product lifecycle, from concept to commercialisation, across multiple retail categories.
Established in Essex over three decades ago, DCK Group designs, sources and distributes fashion jewellery for major high-street partners such as Marks & Spencer, River Island and Next. Operating across more than 1,500 points of sale and managing over 27,000 active SKUs, the company runs a complex concession and wholesale model requiring high levels of flexibility and precision in planning.
“Our existing merchandising and planning methods had reached their capacity to support our growth,” says Oliver Simons, Trading Director at DCK Group. “We relied on large, manual spreadsheets that posed data-integrity challenges. Centric Planning will deliver the flexibility, configurability and scalability we need to plan more effectively at every level — from host to collection to seasonality. It will allow our teams to spend less time manipulating data and more time trading the business.”
Previously, teams at DCK Group spent considerable time extracting sales data manually and maintaining complex spreadsheets. With the implementation of Centric Planning, processes will be automated, enabling quicker access to detailed insights and allowing teams to focus on more strategic planning and trading decisions.
This deployment represents a key step in the company’s broader digital transformation strategy, aimed at building strong data foundations for improved decision-making. The platform will replace legacy systems, offering real-time visibility, enhanced agility and better control over assortment management and merchandise financial planning.
“We’re delighted to partner with DCK Group on this next step in their transformation,” says Fabrice Canonge, CEO of Centric Software. “Their commitment to efficiency, visibility and data-led decision making aligns perfectly with the value Centric Planning’s AI-powered capabilities brings to dynamic multichannel retailers.”
