The Very Group, a leading online retailer in the UK and Ireland, saw a slight decrease in revenue to £2.147 billion in FY23 compared to £2.148 billion in FY22. A notable highlight was the increase in app sales, accounting for 44.5% of total online sales, reflecting a growth of 5.3 percentage points YoY. The adjusted EBITDA for FY23 was £276.5 million, down by 5.1% YoY, with an EBITDA margin of 12.9%, a decrease of 0.7 percentage points YoY.
The Very Group announced an increase in active customers to 3.68 million in the UK, up 2.5% year-over-year. They achieved a record high net promoter score of 35.9 at the group level. Chairman Dirk Van Den Berghe praised their employees for their hard work during challenging times, leading to strong customer satisfaction and market growth for the Very UK business in FY23.
3.68 million active customers in the UK, representing a 2.5 percent YoY increase, were reported by The Very Group. At 35.9, the organisation attained its highest group-level net promoter score (NPS).
“Our people have continued to work tirelessly, bringing their passion and energy to serve our customers every day, even in the face of new challenges that our business and our customers have faced during FY23.” Our strong FY23 performance, which included record-breaking customer happiness and expanding market share for our Very UK company, demonstrates this.
