Beauty | Fashion Updates

L’Oréal Professionnel Partners with Boots to Enhance Customer Experience and Offer Premium Haircare Services

Published: November 7, 2023
Author: Fashion Value Chain

L’Oréal Professionnel has initiated a strategic partnership with Boots, aiming to elevate the overall customer experience in the realm of premium haircare. As part of this collaboration, they have introduced a comprehensive digital platform, providing customers with education, inspiration, and expert advice, along with an integrated online salon locator for easy access to L’Oréal Professionnel treatments and services.

Furthermore, this partnership has brought about an exciting venture with independent hairdressers, Live True London, resulting in the launch of a salon-driven retail space located in Vauxhall, London. This innovative concept, known as Live True London x Boots, ingeniously combines a dedicated shopping area showcasing Boots’ wide range of haircare products with a fully operational hair salon. This unique setup enables customers to experiment and test various brands and products within the salon setting, ensuring they make informed choices based on their personal preferences.

Boots is also in the process of experimenting with a novel position called ‘Haircare Specialist’ within its stores. The primary purpose of this role is to provide customers with tailored, expert advice and recommendations across Boots’ premium haircare selection. This initiative is set to be rolled out across select Boots stores later in the year, enhancing the personalized assistance available to shoppers interested in high-quality haircare solutions.

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